Human feedback guides AI approach that automates about 84% of decisions

Researchers Kai Hoberg, Christina Imdahl and William Schmidt propose "targeted automation," a four-step approach that automates decisions where human intervention adds little value while keeping people involved where their input can improve the algorithm. In an empirical application using more than 475,000 order-related decisions from a four-year period at a major commercial vehicle manufacturer, they were able to automate around 84% of decisions. The work was published in Production and Operations Management.