Just a little AI resistance, as a treat

The author describes contacting Ocado about malformed calendar invites and receiving a reply from "Lulu" that read as AI-generated, citing sycophantic agreement, an em-dash, and a tone unlike typical customer service. After giving 1-star scores on a satisfaction survey and complaining about the AI response, they received a follow-up that felt more human and said the detailed diagnostic had been passed to the team. The author argues AI can sensibly triage or summarise customer messages, but using it to reply to a human is disrespectful.