United won’t let your AI agent book your flight

United says it will not allow personal AI assistants to book tickets on the airline, citing privacy and regulatory concerns, including the risk that agents could expose customer information, make unintended purchases, or bypass federal rules such as having customers attest that their bags contain no explosives. Agents can still show users United flights but cannot complete transactions on their behalf, and United CEO Scott Kirby said, "To be honest, I don't want to create another middleman." United said it could reconsider as third-party AI agents advance, but wants protections for travelers established first.