When AI comes knocking, how governments can prepare

ElevenLabs describes "agentic flooding"—an AI-driven rise in the volume or complexity of requests to public services—citing researchers who tracked 84 cases across 11 countries, and says it released synthetic voice detection in ElevenAgents to tell whether a caller is human or AI and set handling rules. It argues governments should add capacity rather than friction, citing Midland, Texas's AI civic concierge Jacky and Czech benefits and employment hotlines where agents handle roughly 5,000 calls per day and resolve about 85% independently.