McKinsey and ElevenLabs collaborate to take natural AI conversations to enterprise scale

McKinsey and ElevenLabs announced an alliance combining McKinsey's industry and enterprise transformation expertise, underpinned by QuantumBlack's AI engineering, with ElevenLabs' conversational AI technology and ElevenAgents platform to help organizations prove value through initial use cases before scaling across the enterprise. Each deployment pairs multilingual conversational technology with agent design, systems integration and operating-model changes, and the companies cite KPN, the Dutch telecom company, as an early example using AI-powered solutions for customer interactions from order enquiries to technical appointment management. The alliance aims to extend beyond telecommunications to service-intensive industries such as insurance, supporting claims intake, policy servicing and everyday customer questions.