Shield uses OpenAI agent to take over legacy portal work
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Shield is using OpenAI's Forge agent to take over some of the work IT technicians do in legacy portal systems. According to OpenAI, the agent can autonomously operate these legacy portals, freeing technicians to handle issues that require human judgment. The information disclosed so far does not specify which operations Forge specifically takes over, which systems it applies to, or provide deployment scale or performance data.
AI overview based on source reports · Updated 13 hr ago
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- OpenAI NewsShield helps technicians hand off legacy portal work with OpenAI
Shield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment.
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