Chatty open-source autonomous AI customer service agent released
Understand this story
PersonaliAI has open-sourced and released Chatty, a self-hostable AI customer service agent positioned as an alternative to Zendesk and Intercom. Trained on the store's own content and WooCommerce data, it can answer customer questions, capture leads, and book meetings on websites, WhatsApp, and Slack, and supports human handoff. Chatty uses the MIT license and is free forever when self-hosted; the official team also offers a flat-rate managed cloud plan with a 14-day free trial. Reports say the free tier is enough to run Chatty. Integrations such as WhatsApp/Slack tokens, Google/Microsoft OAuth, Lemon Squeezy billing, Sentry, and Upstash Redis are all optional; leaving the corresponding environment variables blank simply disables that feature.
AI overview based on source reports · Updated 11 hr ago
Coverage timeline
Follow the coverage to explore different perspectives.
- Hacker News AIChatty – Open-source autonomous AI chat agent with tool calling
Chatty is an MIT-licensed, self-hostable open-source alternative to Zendesk and Intercom that answers customer questions, captures leads, and books meetings across web, WhatsApp, Slack, and other channels. It offers a visual flow builder, pgvector-based RAG over documents and WooCommerce data, a LiveKit voice agent, bring-your-own-key LLM support, and an 81-tool FastMCP server, deployable via Docker Compose against a managed Supabase instance.
Activity for this story
- Current comparable activity
- 7
- Peak comparable activity
- 10Nov 8 03:00
- Change in the past 24 hours
- –
Trends compare the same fully observed participants, which may cover fewer participants than current activity. Move the pointer or tap the chart to inspect hourly activity; use the left and right arrow keys with a keyboard.