Airport removes AI sign language announcements pending review after complaint
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A complainant filed an ADA complaint with the airport board on October 12 regarding the AI sign language announcements at Cincinnati/Northern Kentucky International Airport (CVG). 14 days later, the airport replied that CVG Airport Authority personnel had removed the sign language announcements from the terminal train boarding screens to review their accuracy. The airport said the announcements will only be restored after the review is successfully passed, and said the review plan includes deaf participants who use American Sign Language. A copy of the complaint and an activity description have been submitted to the U.S. Federal Aviation Administration, and a final notice of the investigation results will be issued 30 days after the complaint was filed, around November 11. The AI sign language announcements remain removed for now, and whether they can be restored depends on the review results.
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- Hacker News AII filed one complaint. An airport took its AI signer down
The author, a DeafBlind accessibility writer, filed an ADA Title II and Section 504 complaint against Cincinnati/Northern Kentucky International Airport on 12 October after two recordings showed its AI ASL signer on train screens announcing a different time and destination than the written text. Fourteen days later the airport said it had removed the signed announcements from train boarding screens and would restore them only after a review that includes Deaf ASL users, with the complaint referred to the FAA. The vendor did not answer the author's question about what input drives the signed output, and Kentucky declined the open records request on residency grounds.
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