Meta's Muse now calls businesses for you, but many companies might just hang up on the AI

Meta's AI agent Muse can now place calls to US businesses on behalf of users, available to all paying Muse subscribers in the US after a September test. Meta AI chief Alexandr Wang said the agent, with more than 10 million users, handles calls to cable companies, the DMV and restaurants, and will soon get a free email address. Many businesses hang up when they detect an AI on the line, which forced Meta to temporarily test human operators for Muse in September, echoing Google's Duplex experience where one in four launch calls was handled by a human.