Smarter AI Product Design Centers the User's Real Needs

In an IEEE Spectrum interview, IDEO industrial design lead Savannah Kunovsky explains how companies pressured to add AI often replace interfaces that already work, citing Humane's AI Pin and knobless cooktops as failures, and argues designers should start from user needs rather than technical feasibility. She describes how generative AI's nondeterminism shifts product definition toward evaluations and constitutions, and why fast, obvious human override is essential to consumer trust.