Sierra launches Accelerators preset workflows
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Sierra releases Accelerators, turning high-frequency foundational workflows such as order tracking, appointment scheduling, claims reporting, and identity verification into preset packages with built-in integrations and guardrails. The first batch is now available in Agent Studio, with more to come. Each Accelerator is added to an agent as a package and can connect to a company's existing software systems; Sierra's updates preserve enterprise customizations. Sierra says teams will later be able to build their own Accelerators and share them within the company, with custom content owned by the enterprise and never leaving the company.
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- Sierra BlogAccelerators take care of the basics
Sierra describes Accelerators, prebuilt packages for high-volume workflows such as order tracking, appointment scheduling, claims intake and ID verification, which come with basic integrations and guardrails and are customized for a business using Ghostwriter. Accelerators are maintained by Sierra but track customer changes separately so updates can be reviewed before being applied, and they connect to a company's existing software systems. The first Accelerators are available today in Agent Studio, with user-built and shareable Accelerators planned.
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