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ElevenAgents natively integrates with four major contact center platforms

1 reports1 sources2 days agoUpdated

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ElevenLabs announced that ElevenAgents now natively integrates with four contact center platforms: NiCE CXone, Genesys Cloud, Amazon Connect, and Five9; other platforms connect via SIP trunking. After integration, agents can complete tasks such as caller verification, rescheduling appointments, or filing reports within existing call flows, write results to the CRM, and carry full context when transferring to a human agent. The company says its voice stack is built on its own audio research, offering more than 17,000 voices and covering over 90 languages. Integration requirements vary by platform: Genesys customers connect via the native Audio Connector without needing SIP trunking; Five9's AI Agent Connect is an add-on that requires contacting the Five9 account team to enable.

AI overview based on source reports · Updated 2 days ago

Latest developmentNov 4 20:00
ElevenAgents natively integrates with NiCE CXone, Genesys Cloud, Amazon Connect, and Five9

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Nov 4
  1. ElevenLabs Blog
    ElevenAgents integrates natively with leading contact center platforms to deliver enterprise-ready agents

    ElevenAgents now integrates natively with NiCE CXone, Genesys Cloud, Amazon Connect, and Five9, and connects over SIP to any other contact center or PBX that supports SIP trunking. The voice stack, built from ElevenLabs' own audio research, offers more than 17,000 voices in over 90 languages, passes call context from the contact center to the agent, and hands calls back to human agents through existing routing with full context. The company says this lets enterprises automate routine calls without replacing their telephony, routing, compliance recording, or CRM systems.

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