Angle Health voice customer service pilot: 90% of calls avoid transfer to a human agent

Angle Health announces results of voice agent pilot built on ElevenAgents: during the pilot, the agent handled about 80% of incoming calls from medical institutions, of which more than 90% were resolved end-to-end without transfer to a human agent. The pilot covered some medical institution service workflows; the agent supports 8 languages and can connect directly to Angle Health's core management system to complete eligibility and benefits inquiries, claims status inquiries, and prior authorization submissions. Angle Health said the pilot saved its service team nearly 9,000 minutes per day and that it plans to expand it to commercial, brokerage, and customer management operations. Angle Health said it deploys voice agents only after signing a Business Associate Agreement (BAA) and implementing HIPAA safeguards, including ElevenLabs' zero-retention mode.

AI overview based on source reports · Updated 3 days ago