Call transcription: AI turns phone and video calls into text
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ElevenLabs says in a business guide that call transcription is the conversion of phone or video calls into text records, mostly done automatically by AI speech-to-text models, either transcribed in real time during the call or processed in batches after recording. Its process includes capturing audio, speech-to-text, adding timestamps and speaker labels, and delivering the text, and some models can write directly to a CRM. Businesses mainly use it for searchable call records, quality assurance and team coaching, and compliance archiving for HIPAA, GDPR, SEC, and others.
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- ElevenLabs BlogWhat is call transcription? A practical business guide
Call transcription converts phone or video calls into written text, typically via AI speech-to-text models, either after recording or in real time. Businesses use transcripts for searchable records, quality assurance and coaching, compliance documentation, and CRM logging. Legality depends on jurisdiction, with some regions requiring one-party consent and others all-party consent.
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